Refund and cancellation policy

1. Try before you pay

Every new business gets a free 14-day trial with credits, every core feature and no card required, so you can test GoKloze with your own leads, channels and funnels before deciding.

Because of this trial, we do not offer refunds once you pay. Please use the trial fully, and write to us during it if anything is unclear.

When a trial ends without a plan, the workspace moves to the Free plan; nothing is charged.

2. No refunds

• Plan payments (monthly or annual) are not refundable, in full or in part, including for unused days, months or features.
• Credit packs and plan credits are not refundable and cannot be exchanged for cash.
• Add-ons (storage, leads, team members, live funnels, apps and modules) are not refundable.
• Charges from providers you connect yourself (WhatsApp, calling, voice AI, email, ads) are billed by those providers and are outside this policy.

3. Credits lapse after 90 days

Credits, whether included with a plan, bought as a pack or added by us, lapse 90 days after they are added to your wallet if they have not been used. Older credits are always used first.

Billing shows your balance and how many credits will lapse in the next 14 days. Lapsed credits are not refunded or restored.

4. Cancelling

Plans are paid in advance and do not renew automatically: simply don't renew to cancel. The plan stays active until the end of the period you paid for, then the workspace moves to the Free plan and keeps its data.

5. Duplicate or failed payments

The only money we return is a payment taken in error: if you were charged twice for the same order, or charged and the plan, credits or add-on did not activate and we cannot activate it, write to billing@gokloze.com. We confirm it with Razorpay and return the duplicate or failed amount to the original payment method within 7 working days, with a GST credit note. Banks may take 5 to 7 more working days to show it.

6. Questions

Email billing@gokloze.com from the workspace owner's address with the invoice number. We reply within 2 working days.